Traditionally focused BPM solutions had a priority of cost-cutting and process optimization but today’s digital transformation trends have moved the focus over to customer experience. As a result, BPM solutions are seeing an infusion of artificial intelligence (AI) and Natural Language Processing (NLP) especially as vendors look to differentiate themselves apart from the competition.
Integrating business apps with cognitive services like sentiment analysis, emotion detection etc. are very much the need of the hour for creating a really engaging customer experience where system should be able to interpret and respond to text written in human language.
AgilePoint NX product team have been investing a lot of their time off late on the AI and Cognitive services support to create customer engaging and highly responsive processes and will continue to be a focus in coming months as well. As part of that initiative, we recently released a set of workflow activities to tie back into Microsoft’s cognitive services.
Here is a short video on how an AgilePoint NX app can be integrated with supported cognitive services like Sentiment Analysis.
Sentiment Analysis lets you find out what users think of your brand or topic by analyzing any text using sentiment analysis technique. You are now easily able to monitor the perception of your brand or topic over time.
Sentiment score is generated using classification techniques, and returns a score between 0 and 1. Scores close to 1 indicate positive sentiment and scores close to 0 indicate negative sentiment.