As part of the series of product update videos on AgilePoint NX v7.0 release, the next one I would like to share is about the Zendesk Integration.
As most of you might already be aware that Zendesk is one of the most famous helpdesk applications which even AgilePoint uses for its customer support.
This video covers end to end scenario for how to configure workflow to perform supported Zendesk operations which includes basic concepts like creating access token, activity configuration, runtime execution etc. Here is the list of activities we support
• Change User Password
• Create Organizations
• Create Ticket
• Create Ticket Comment
• Create User
• Delete Organizations
• Delete Tickets
• Delete Users
• Get Organizations
• Get Tickets
• Get Users
• Set User password
• Suspend User
• Update Organizations
• Update User
• Activate User
Note: Please note that one of my colleague had helped record this video when this feature was in beta version so some of the labels and icons might have changed since then but the general concept of configuring these activities remains the same. At the time of posting, this feature is already in GA.